Patient Information

Patient Info / Forms

Our physiotherapy team at MSK Health and Performance in Vancouver & Burnaby, BC is dedicated to determining the root cause of your condition and developing a treatment plan to help you return to a fulfilling and active lifestyle.

Our Vancouver & Burnaby, BC physiotherapy centre can help you get back to doing what you love!

Getting ready for your first appointment

  • Arrive 10 minutes early for your first visit to allow time to complete your paperwork.
  • Do you have any additional questions? Prepare a list of questions to ask during your first meeting.
  • Bring all of your documentation. A photo ID and a copy of your insurance card are required.
  • Please contact our office ahead of time to confirm your insurance benefits.
  • Prepare to discuss your medical history, previous treatments, current medications, and other relevant information.
  • Report any symptoms or warning signs that the therapist should be aware of. What recently irritated or hurt you? How long have you been focusing on this issue? What are you unable to do as a result of this?

Direct Access

Never Wait On A Referral For Physiotherapy Again!

Imagine waking up with back pain that only gets worse as the day goes on. You call your doctor’s office and learn that the next available appointment is in two weeks! That means you’ll be in discomfort for another three days at least. If only there was a faster way to contact someone who could assist you!

With Direct Access, physiotherapists can assess and treat patients without requiring a referral from a physician. Health care becomes more efficient and effective, allowing you to prioritize your recovery with physiotherapy! If you see our physiotherapist, registered massage therapist or chiropractor as soon as possible, you will feel much better!

Direct Access also saves you money and allows you to go back to your normal routine more quickly. Direct Access is all about being able to make your own judgments without being constrained by regulations. It gives you control over your medical treatment.

Continue reading to learn more about the benefits of Direct Access, and be sure to contact MSK Health and Performance in Vancouver & Burnaby, BC today if you have any questions or would like to set up an appointment to be seen by a physiotherapist!

Insurance Info

Do you have any of these insurance policies? We have included our most popular plans for you to reference; however, this is not an exhaustive list! Please contact our office to confirm other insurance plans.

  • Blue Cross Canada
  • Chambers of Commerce Group Insurance COCGI
  • Claimsecure
  • Co-Operators
  • Cowan
  • Desjardins Insurance
  • Equitable Life
  • First Canadian
  • Great West Life


Professional and friendly understood my injury's history

Professional and friendly understood my injury’s history. Communicated and recommended a stretching routine to follow. Every session, he gets updated with my fitness condition.

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Ahmed Ab.

Absolutely will be returning very soon.

Very grateful to have booked in with Rob. He was exceptionally knowledgeable, attentive, and comfortable. His assessment of my physical state felt spot on. He was more than happy to…

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Cam V.

100% recommend going to this clinic!

Great service and a lovely team! My chiropractor, Ali, is very kind and great at what he does. The ladies at the reception are always nice and helpful. 100% recommend…

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Heba S.

Would definitely be back!

I have always wanted to try Chiro and I had a great experience with Dr. Ali and what I really loved the most is the warm welcome from all the…

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Nicole C.

Refer a Friend

Is it possible for MSK Health and Performance in Vancouver & Burnaby, BC to assist someone you know?

Please share your experience with anyone who might benefit from the pain-relieving effects of physiotherapy and refer them to MSK Health and Performance!

We want to help as many people in Vancouver & Burnaby, BC as possible find pain relief and improve their mobility.

If you know someone who could benefit from our services, please fill out the form below. We’ll get back to you with more information on how we can assist!


Can I go to any physiotherapy centre?

According to “The Patient’s Bill of Rights” law, you can decide what physiotherapy centre you choose for your care.

Although a lot of physicians recommend a physiotherapy centre they may prefer, you are under no obligation to go to that clinic. No medical practitioner, insurance company, or other entity can insist you attend a physiotherapy centre. The choice is yours to make!

Your basic patient rights include these:

The right to information about quality: You can look up information about medical practitioners' credentials, statistics regarding hospitals and clinics, and what your health plan covers in easy-to-understand language.

The right to choose a healthcare provider: Besides your primary healthcare provider, this also covers specialists, including physiotherapists.

The right to emergency services: You can't be denied treatment in an emergency.

The right to make decisions: It's up to you to decide which course of treatment you want to follow.

The right to respect: You must be treated with respect regardless of sex, age, race, national origin, sexual orientation, or disability.

The right to confidentiality: Your health information is private and cannot be released without your consent.

The right to complain: All providers (insurance, physicians, clinics and hospitals, etc.) must have a grievance procedure.

Do I have to get cracked or are there other options?

Our treatment plans are tailored to the individual patient’s needs and comfort. If we determine joint adjustments would benefit the patient then we will recommend it as part of the treatment plan. If adjustments are contraindicated or if they make the patient uncomfortable we will use other effective techniques such as joint mobilizations, stretching, or exercises instead.

How long is each physiotherapy appointment going to be?

Most initial appointments are 45 mins in length, however some specialty appointments such as pelvic floor assessments are 60 mins in length. After that, most follow up appointments are 30 mins. Depending on your condition, your physiotherapist might ask you to schedule an extended 45 min appointment. 

Your unique needs will determine the length of time, which our therapist will discuss with you. In addition, the frequency of your weekly appointments will be determined by you and your physiotherapist.

It is common for your therapist to want to see you more often in the early stages of your care to assess your progress and confirm your treatment plan. You'll probably see your therapist twice a week initially and then make your appointments more spaced out as you proceed through treatment.

I am on certain medications, can I still get a massage?

Make sure you inform the registered massage therapist of any medications you are on. The therapist will decide whether a massage is indicated or not. Registered massage therapists can modify the treatment based on the medications you are on by varying techniques. It is important at the beginning of each treatment to tell your registered massage therapist if there are any changes to your medications or if you are currently taking any over-the-counter medications or vitamins. In addition, if you are planning on seeing your registered massage therapist you may want to refrain from taking any pain medications before the treatment as it can affect your tolerance to depth and pressure for some techniques.